Frequently asked questions

Usually within 24 hours of receiving your car's details and photos. Once your car is with our dealer network, we gather the offers and come back to you with the highest one. Rare or unusual cars can occasionally take a little longer, and we'll keep you posted if so.

No, and we'd rather be upfront about that. Dealers buy cars to resell them, so their offers allow for reconditioning, holding costs and their margin. That means an offer will usually be below what you might get selling privately.

What you get in return is speed and certainty: a firm offer within 24 hours, no advertising, no strangers test-driving your car, and no weeks of waiting for the right buyer. And because around 20 dealers see your car, you get the best price the trade is willing to pay.

No. Every offer is no-obligation. If the highest offer isn't right for you, just let us know and that's the end of it.

[Draft, to confirm whether to show: Our fee is 1% of the agreed sale price, payable when your car is sold. The dealer who buys your car also pays us a 1% fee. If you don't accept an offer, there's nothing to pay.]

Generally you'll need:

• your driver's licence or other photo ID
• the car's registration details
• the service history or logbooks, if you have them
• all keys and remotes
• if there's finance owing, a payout letter from your lender.

The dealer will confirm exactly what they need, and the registration transfer follows the rules in your state.

Usually, yes. Just tick "finance owing" on the form. In most cases the dealer pays your lender directly from the sale price and pays you the balance. You'll need a current payout figure from your finance company.

Yes. Offers are based on the details and photos you send, so the dealer will inspect the car before the sale is finalised. If the car is as described, the offer should stand. If the dealer finds something that wasn't mentioned, they may adjust their offer, and you're still free to say no. That's why accurate details and clear photos matter.

You tell us what you're after: your budget, the make and model you're considering, and your must-haves. We search the market, research what similar cars are really selling for, and bring you the right options. When you've chosen a car, we help negotiate the price, and then you buy it directly from the seller.

You pay the seller directly, whether that's a dealer or a private seller. We don't sell cars and we never hold your money for the purchase.

We compare it with recent sales and current listings of the same make, model, year, kilometres and specification, then factor in condition and history. If a car is overpriced, we'll tell you, and we use that evidence when negotiating on your behalf.

Yes. Sometimes the right car at the right price is in another state. We'll factor in transport and registration costs so you can compare options fairly.

[To confirm: your car sourcing fee, and whether to show it.]

Yes. Let us know on the form. We can take your current car to our dealer network through our Sell in 24 Hours service, so you know what it's really worth and can compare that with any trade-in offer.